Unfortunately standard. If you want to effect change you will need to understand what the board consider “business value” - things like return for investors (r

Unfortunately standard. If you want to effect change you will need to understand what the board consider “business value” - things like return for investors (roi to private equity, share holders, etc.), executive salaries, topline/bottomline ratios, etc. etc.. it’s unlikely to be customer satisfaction, especially if they’ve hit status quo/plateaued Once you understand management’s incentives you can work out how to motivate them to change, focused on those incentives, working backwards from them and pairing them up to your own goals. ‘The First 90 Days’ is a great book that provides tools on how to do the information gathering effectively.