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I wanted to like Vultr, but had reliability issues from day one, even while running nothing but a basic Nginx instance. And instead of the support staff acknowl
by bryans 4y ago
I wanted to like Vultr, but had reliability issues from day one, even while running nothing but a basic Nginx instance. And instead of the support staff acknowledging the issues or offering any solutions (or even reading my emails, frankly), they rather aggressively told me they don't see an issue, and even if there is an issue that I would need to fix it myself -- completely disregarding the visible evidence that it was at the networking layer.
It was one of the most infuriating exchanges I've had with support staff from any company. If there was any redeeming factor, it's that the COO sent a long email apologizing for the CSR's behavior. But when all was said and done, the VPS was still inaccessible a dozen or more times per day, and an apology from an executive doesn't change that.
- mekster 4y agoTo me Vultr had a network problem in a specific region (Silicon Valley) in the past intermittently but not recently. I never had any problems in Tokyo region. One unique thing about Vultr is that they provide HDD block storage which is way cheaper than SSD one which seems to be the only option for any other clouds. If you need a large disk like for backups, Vultr is pretty attractive.
- Ayesh 4y agoUsing Vultr for about 5 years now, and I agree that they indeed had some problems with networking, but they had them resolved fairly quickly. No issues whatsoever on the past 2 years. Up until recently, I had free block storage and snapshots from them, plus a bunch of credits for discovering some security vulnerabilities in their web site. Pretty good value even at today's pricing.