Email has its place for lower priority communication where fast response and interaction is not important. Text chat is good for interaction but it can bog dow

Email has its place for lower priority communication where fast response and interaction is not important. Text chat is good for interaction but it can bog down with a lot of back and forth and sometimes the meaning is hard to get across. The latency while better than email is still slow and people will often not ask questions that they should. When those channels are not enough I'll initiate a quick voice/video call with one or a few people to go over a specific topic. Generally we can clarify the situation through some quick questions and answers. The latency is low and answers often invoke other questions. You can usually reach an agreement very quickly that way.