I used Gitter for a small open-source community for several years, but we moved to Discord just because it substantially reduced friction for non-technical user

I used Gitter for a small open-source community for several years, but we moved to Discord just because it substantially reduced friction for non-technical user support. Not necessarily the biggest issue for many software projects, but for user-facing projects it was impossible to get people to sign up for Github accounts and connect to Gitter just to ask us a question. Discord has super-low-friction onboarding that really makes it easier for people to give feedback and troubleshoot issues.