If your team was sitting at desks on a fast network, Act! probably obtained 80% of the productivity benefit of the best available, most expensive CRM available

If your team was sitting at desks on a fast network, Act! probably obtained 80% of the productivity benefit of the best available, most expensive CRM available today. Or maybe even better than that; because (again assuming a fast network locally) it could be operated with keystrokes quite a lot faster than many of today’s CRM system. I worked in a place where we had phone, email, and FAX (!) integration set up also. A rep could be on a phone they didn't dial, configuring a quote for what their contact asked for, click a button and it emailed or faxed to the contact. Over 20 years ago.