Absolutely agree. I'd rather have a disgruntled tech support person say "sorry we can't do that." Not, "How's your day, let me pull up your info, I see you're b

Absolutely agree. I'd rather have a disgruntled tech support person say "sorry we can't do that." Not, "How's your day, let me pull up your info, I see you're bla bla, anything else I can help you with?"