3 ms·

I think people in customer-facing roles should be appreciated for their empathy but yeah I get you :) nope used the cover image ironically Thanks for the feedb

• OJFord 4y ago
  It's more the 'champion' (her job title, not your fault) and 'superpowers' language than it is recognising and valuing someone's empathy. It comes across as inauthentic to me, though I believe that's not the case. May also be a cultural difference (well, there certainly is, but broadly applicable to our respective nations I mean) since to me it's quite like how you can't offer a simple 'thanks' (resp. cheers!) to a shopkeeper or whoever in the US without being told 'you're so welcome', and probably to 'have a great day now'.
  • samhw 4y ago
    Yeah, I can't stand that about the US. The best supermarket experience of my life was in Croatia, in Zagreb. I asked a woman working there whether they had ice, and she just said "No." (punctuation hers), spun around, and marched off to the next thing. No "Let me see if I can find them in the warehouse, or else freeze them myself while you awkwardly wait", no "Can I help you find something else? What about some water and a freezer?", just "Nope, no ice, question answered, I'm out". I could have bought a house there, right there and then.