The stern rebuke is part of the thing. You pretend to forget about the policy, and they pretend to tell you off for it, and you pretend to be remorseful. It s

The stern rebuke is part of the thing. You pretend to forget about the policy, and they pretend to tell you off for it, and you pretend to be remorseful. It sucks, but it's the effective way to do business in a bureaucracy.