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On the contrary, I've had much better experiences with chat bots than I have had speaking with customer support on the phone. With a chat bot, I can wait for a
by xmprt 4y ago
On the contrary, I've had much better experiences with chat bots than I have had speaking with customer support on the phone. With a chat bot, I can wait for a response and be notified immediately. I wouldn't even mind if they took multiple hours to fulfill my request. Staying on hold on the phone for even 5 minutes feels like hell.
- azinman2 4y agoBut why not just an app that isn’t confined to just text?
- signatoremo 4y agoAn app is constrained by the functionalities it is designer for. Chatbot, OTOH, is more flexible as it may be able to verify questions, offers nuanced answers, improves over time without changing the interface, and can be backed up by real humans if needed. If it is working of course, which can be a big if.