I had this Vitamix frustration with v-moda. I had a couple missing screws on a headset. They were totally unwilling to send a couple screws from the USA to New

I had this Vitamix frustration with v-moda. I had a couple missing screws on a headset. They were totally unwilling to send a couple screws from the USA to New Zealand in an envelope (even at my own expense), instead insisting on the whole headset being shipped back to them, halfway across the world, at their expense. There is such a horror of simple parts being made available for home repairs.