ITT, “technologists” who don’t understand “normals”. The most important line in the article: > I’d never successfully repaired a phone — and my wife has never

ITT, “technologists” who don’t understand “normals”. The most important line in the article: > I’d never successfully repaired a phone — and my wife has never let me live down the one time I broke her Samsung Galaxy while using a hair dryer to replace the screen. Every crack and snide remark about Apple’s motivations, both in the article and in this thread, pretend that remark doesn’t describe almost everyone. It’s certainly the most plausible explanation and motivation for every aspect the author ascribes as bad intent by someone trying to help him do a good job when he doesn’t want to do a good job. It’s not just phone batteries, it’s spark plugs, compressors … nobody knows how to repair anything … and they generally don’t want to. They (a) don’t want to think about it when it works, and then (b) don’t want to have to do anything when it doesn’t. Apple’s process was built for normals. Their designs make the devices inconceivably reliable relative to the past, and then they take responsibility to deal with those choices at the repair step. Regardless what normals say if you poll them, that’s what normals actually want.