3 ms·

My use case for this type of software is helping older, technically-illiterate friends and relatives. The biggest challenge for this group is getting them to:

My use case for this type of software is helping older, technically-illiterate friends and relatives. The biggest challenge for this group is getting them to: Find the website for the tool Find the download button Find the file in their downloads Run it so they can give me the connect number What the tool can do to help is make the website very distinct so I can be sure from a verbal description they’re on the right domain, have an in-your-face download button, and have 0 install or configure steps upon launch.

jenscow 4y ago
I've found using tinyurl (or hosting/redirecting the download page yourself) is generally best for that. I use AnyDesk - it was the first one I found which requires no installation (and when I got access, I added a link on the desktop and start menu). However, it requires extra clicks to access sensitive things (device manager at least).
- user3939382 4y ago
  AnyDesk is also what I use at the moment. It's pretty good for this use. There are fake/scam AnyDesk sites with virus downloads so I have to be careful to check which site they arrived at. Tinyurl isn't a bad idea. The only real problem I face is macOS requires these screen recording/accessibility permissions for the connections to work on some versions and it's extremely tedious to walk someone through setting those verbally.
dementik 4y ago
I have been using TeamViewer for this specific case, helping out (usually older) people with their computer issues. I have struggled with this very same problem, and finally using some short url for downloads. Helps a little bit. But one funny story related to this: I was helping one gentleman and i told him on the phone that he should go to "www dot teamviewer dot com" . He had not used that before and his English skills were non-existent. He had trouble finding Download -button from the site and that time Teamviewer.com had young female model stock photo there. I asked him - to confirm that he is on the right website - like "Do you see there that brown haired cute girl?". He answered: "Yes, and few blondes.". I asked him to read address line for me and it was "teenviewer.com". After few corrections to the url we finally got Teamviewer installed.

jenscow 4y ago

I've found using tinyurl (or hosting/redirecting the download page yourself) is generally best for that. I use AnyDesk - it was the first one I found which requires no installation (and when I got access, I added a link on the desktop and start menu). However, it requires extra clicks to access sensitive things (device manager at least).

user3939382 4y ago
AnyDesk is also what I use at the moment. It's pretty good for this use. There are fake/scam AnyDesk sites with virus downloads so I have to be careful to check which site they arrived at. Tinyurl isn't a bad idea. The only real problem I face is macOS requires these screen recording/accessibility permissions for the connections to work on some versions and it's extremely tedious to walk someone through setting those verbally.

dementik 4y ago

I have been using TeamViewer for this specific case, helping out (usually older) people with their computer issues. I have struggled with this very same problem, and finally using some short url for downloads. Helps a little bit. But one funny story related to this: I was helping one gentleman and i told him on the phone that he should go to "www dot teamviewer dot com" . He had not used that before and his English skills were non-existent. He had trouble finding Download -button from the site and that time Teamviewer.com had young female model stock photo there. I asked him - to confirm that he is on the right website - like "Do you see there that brown haired cute girl?". He answered: "Yes, and few blondes.". I asked him to read address line for me and it was "teenviewer.com". After few corrections to the url we finally got Teamviewer installed.