Yep very true - IT was at the root of the issue, but since the software is so bad, there are multiple different login/approval flows. They had some bastardized

Yep very true - IT was at the root of the issue, but since the software is so bad, there are multiple different login/approval flows. They had some bastardized version of SSO trying to tie it all together but she worked for an outside firm with a non-hospital email address so the SSO didn't work.