Part of the problem as well here is that the alleged policy violation doesn't gives enough information for a developer to even figure out what behaviour they're

Part of the problem as well here is that the alleged policy violation doesn't gives enough information for a developer to even figure out what behaviour they're seeing, let alone where in a complex app that feature is. Then, secondly, when their automation gets it wrong, or there is some misunderstanding over something, there's no ability for the developer to actually have any kind of meaningful or substantive discussion - if you can't work out what the issue is, based on their incredibly high level description, you're out of luck, as you won't get any meaningful intelligent or personal response from anyone - expect templated, automated emails that are not in any way addressing the message you sent.