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How does Apple manage to have human reviewers and engineers you can talk with on the phone about App Store issues? It seems like it scales just fine for them.

lapcat 4y ago
> How does Apple manage to have human reviewers and engineers you can talk with on the phone about App Store issues? You can't talk to reviewers on the phone.
- notreallyserio 4y ago
  They certainly offer the option.
  - lapcat 4y ago
    > They certainly offer the option. No, they do not.
    - notreallyserio 4y ago
      Do you contend that they are lying when they include this in their rejection emails: > If you have a question about your app's review, send us a message in Resolution Center. If you would prefer to speak over the phone, just let us know in your message, and we'll schedule a call.
      - makeitdouble 4y ago
        There could be two angles to this: - you're not talking to a reviewer or engineer unless you are a high tier dev. Bulks of devs could get standard customer support just hearing their grievances out, the same way emails get canned responses. - devs don't all get access to the same resources or attention from Apple, and your support tier will largely depend on your revenue. I wouldn't expect a long tail app to get much attention.
      - lapcat 4y ago
        I've never received an email like that. They always just say "To view or reply to the message, go to Resolution Center in App Store Connect."
        notreallyserio 4y ago
        Interesting. This was with a minor app that has no users and no name brand. Thus I assumed it was standard. Sorry about that, maybe it's more arbitrary than I thought.
        lapcat 4y ago
        How long ago? I haven't been rejected in 6 months or so. It's possible they've improved recently.
        notreallyserio 4y ago
        It was some time within the last month.
        lapcat 4y ago
        I can't say I ever look forward to rejection, but it would be interesting to see if this is a general policy shift.

lapcat 4y ago

> How does Apple manage to have human reviewers and engineers you can talk with on the phone about App Store issues? You can't talk to reviewers on the phone.

notreallyserio 4y ago
They certainly offer the option.
- lapcat 4y ago
  > They certainly offer the option. No, they do not.
  - notreallyserio 4y ago
    Do you contend that they are lying when they include this in their rejection emails: > If you have a question about your app's review, send us a message in Resolution Center. If you would prefer to speak over the phone, just let us know in your message, and we'll schedule a call.
    - makeitdouble 4y ago
      There could be two angles to this: - you're not talking to a reviewer or engineer unless you are a high tier dev. Bulks of devs could get standard customer support just hearing their grievances out, the same way emails get canned responses. - devs don't all get access to the same resources or attention from Apple, and your support tier will largely depend on your revenue. I wouldn't expect a long tail app to get much attention.
    - lapcat 4y ago
      I've never received an email like that. They always just say "To view or reply to the message, go to Resolution Center in App Store Connect."
      - notreallyserio 4y ago
        Interesting. This was with a minor app that has no users and no name brand. Thus I assumed it was standard. Sorry about that, maybe it's more arbitrary than I thought.
        lapcat 4y ago
        How long ago? I haven't been rejected in 6 months or so. It's possible they've improved recently.
        notreallyserio 4y ago
        It was some time within the last month.
        lapcat 4y ago
        I can't say I ever look forward to rejection, but it would be interesting to see if this is a general policy shift.