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The problem is that you don't need a large percentage of your target to not want them and "report spam" even if it is literally the opposite, then your whole br
by lbriner 4y ago
The problem is that you don't need a large percentage of your target to not want them and "report spam" even if it is literally the opposite, then your whole brand suffers.
A lot of the tricky stuff is trying to make the email seem unobtrusive and make the opt-out clear so that if people don't want them, they opt-out instead of reporting spam but a lot of marketing teams still think size of audience is all important rather than quality and don't want their list size to go down by offering easy opt-outs.
- Nextgrid 4y agoIf there's any opportunity for someone to take offense and press "report spam" then err on the side of caution and don't send it without prior explicit opt-in that is difficult enough to not be doable by accident (so no pre-ticked checkboxes).