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A large business who gets 20K customer service calls per hour and sends them a CSAT questionnaire? Whether or not you think it is good practice, it happens. Ot
by lbriner 4y ago
A large business who gets 20K customer service calls per hour and sends them a CSAT questionnaire? Whether or not you think it is good practice, it happens.
Other scenario is a business that wants to invite a load of people to something at the same time so they are not sending that many every hour but e.g. tickets for a concert, you want everyone to get the same chance.
- Nextgrid 4y ago> sends them a CSAT questionnaire Exactly the thing nobody asked for and absolutely deserves to be marked as spam.
- ismaelyws 4y agoYup exactly. I just read a thread on Twitter the other day about a company in NYC (can't remember the name) where they sent an email about an event happening the same week. Their customers (double opt-in) never received the email because most of them went to spam or promotions tab due to deliverability issues. It happens.