I spent hours and hours setting up an ID.me account (I'm a US citizen living abroad), had to use a VPN, numerous SMS verification failures (even using a US numb

I spent hours and hours setting up an ID.me account (I'm a US citizen living abroad), had to use a VPN, numerous SMS verification failures (even using a US number), extreme hold times for a video interview, incorrectly OCRed US passport (issue date read as date of birth) resulting in immediate rejection with no workaround... I had to blur the date in order to get around the OCR (good luck to non-techies). All to be a) spammed with 'deals' I did not sign up for the next day from id.me, and b) to access an IRS page that really isn't very useful. It's a really stupid partnership which of course exists to avoid the government giving you a digital ID themselves and something something private enterprise something something, but of course ID.me has a monopoly so those points are moot. Plus, if we go to all of this effort to have a secure, authenticated portal, it would make sense to then be able to actually use the portal to do things. Once logged in I can't change my address (send us a paper form!), I can't see the status of paper-submitted returns (received/processing/etc), nor can I see a digital record of communications from the IRS... they show 'some versions of IRS notices' but I still get paper letters from the IRS that are not on the portal (despite signing up for paperless communications).