I was also consulting for a utility company. Billing was easy, we used SAP (lol). But CRM (where we also used SAP) was a nightmare. The different processes wher

I was also consulting for a utility company. Billing was easy, we used SAP (lol). But CRM (where we also used SAP) was a nightmare. The different processes where a nightmare. I mean utilities are amazingly complex logistically. New metering for a single house build, when it's ordered, installed, etc.