Your employees have deliverables. Maybe they're customer facing. Maybe they're not directly customer facing. But the incentive structure may prioritize getting

Your employees have deliverables. Maybe they're customer facing. Maybe they're not directly customer facing. But the incentive structure may prioritize getting their deliverables done over doing patching at least in the short term. The corporate hierarchies for IT and their main organization might only have a common manager at the very top of the company.