4 ms·

I've had about 20 years of experience with getting service at Apple Stores, both for myself and for clients, and I think your criticism is unfounded, vague, and

by Bud 4y ago

I've had about 20 years of experience with getting service at Apple Stores, both for myself and for clients, and I think your criticism is unfounded, vague, and frankly sounds made-up rather than being a serious evaluation. Apple consistently scores at or near the top of the industry for its support and service. Anecdotally, they have gone above and beyond what was required or expected, for me, many times, including helping out when products were out of warranty.

Mo3 4y ago
> they have gone above and beyond what was expected 100%
lostgame 4y ago
>> Anecdotally, they have gone above and beyond what was required or expected, for me, many times, including helping out when products were out of warranty. Absolutely, from replacing an entire water-damaged MacBook (with a minor spec boost on the upgrade, even!) - to simply handing me a new identical iPhone when I went in for a screen repair - etc, etc...I can honestly say that Apple's incredible customer service is a huge part of the reason I still use their products nearly 20 years after I bought my first one.