4 ms·
Hi! We decided to aggregate all costs of a "billable period". Imagine you bill your customers monthly (the billable period), all the charges (usage-based featu
by Rafsark 4y ago
Hi!
We decided to aggregate all costs of a "billable period".
Imagine you bill your customers monthly (the billable period), all the charges (usage-based features + subscription) will appear as line items of a single invoice.
This enables you to gather all the fees of a period into a total invoice, but still be able to provide granularity to your customers (breakdown of all the fees to be paid).
- onion2k 4y agoHi, customer here. We'd like to change our billing period to start on the 31st of every month, and we'd like to pay 90 days in arrears, and we'd also like you to invoice us ahead of the billing month. Oh, and we're big enough that losing our business will end your startup, so don't get it wrong. Thanks!
- AnhTho_FR 4y agoI'm Anh-Tho, one of Lago's co-founders here. Thanks for sharing! What did you do then? I'm curious!
- bckr 4y agoHey, Anh-Tho, just as a point of feedback, since you're leaving a lot of comments in this thread, it's not necessary to introduce yourself in each one. Most folks will be scanning the whole thread and seeing your introduction gets repetitive and breaks the conversational tone and makes it overly commercial. Thanks.
- burnished 4y agoI fear if they did not they'd be accused of something else. I agree with your observation but I don't think there is an obvious solution as you imply.
- bckr 4y agoThey can disclose their interests without the repetitive intro. But for the above comment, just asking a question, even this is unnecessary.
- AnhTho_FR 4y agoI agree it was repetitive, but indeed, I did not want people to think I was trying to pretend to be unrelated to the post. Thanks for the constructive feedback!
- bckr 4y agoyou're welcome
- vincentmarle 4y agoWait, who are you again?
- AnhTho_FR 4y agoI am Anh-Tho blabla... just kidding :)
- AnhTho_FR 4y agoNoted thanks! It's my 1st post on HN, so I appreciate the feedback.
- onion2k 4y agoI was illustrating the point that customers are often unreasonable about billing, and there's no magical solution that fixes the problems. The answer is really to try to make sure you're not overly reliant on a single customer. That's hard as a startup though especially if you're in B2B.