I’ve seen this too. Unless upper management fully understands and supports the fact there is day to day “keep the lights on” work… a lot of what your team does

I’ve seen this too. Unless upper management fully understands and supports the fact there is day to day “keep the lights on” work… a lot of what your team does won’t get credit. It takes a lot of work to drill into everybody’s heads that OKRs aren’t an exhaustive list of what a team is working on.