> You _have_ to create a video. That’s a requirement. How is that in any way related to your comment that he shouldn't complain about it? If it wasn't a requir

> You _have_ to create a video. That’s a requirement. How is that in any way related to your comment that he shouldn't complain about it? If it wasn't a requirement then there would be no reason to complain in the first place. And that's not even what his main complaint, his main complaint is that he shouldn't have had to record the video in the first place because the warning about this feature costing money should have been documented somewhere together with all other requirements. Basically Google is behaving like that website that tells you "your password should be more than 8 characters", change password submit, "your password should be less than 16 chararcters", change password submit, "should contain at least one upper character", change password submit, "should contain a special character", change password submit, "should not contain single quotes or other characters that are too special", repeat ad nauseam. If you have requirements document them up-front and all in one place.