5 ms·

If the knowledge and expertise of the Geniuses at the Genius Bar is any indication, it's going to be "how to buy more Apple products to solve any random issue"

by Mo3 4y ago

If the knowledge and expertise of the Geniuses at the Genius Bar is any indication, it's going to be "how to buy more Apple products to solve any random issue" and "how to replace a perfectly functional device with a new device instead of doing basic maintenance work"

mirntyfirty 4y ago
Along with hooking into as many subscriptions as possible.
- tmp_anon_22 4y ago
  Hey Tinder is only $40/mo now!
  - mirntyfirty 4y ago
    Good thing that’s not factored into CPI
boplicity 4y ago
My experience a few years ago was they did a repair, out of warranty. It didn't work, so they replaced the mainboard and two other components for no additional cost. That was an excellent experience. Unfortunately, I can't use the new Macbooks. Looking at the screen for more than a few minutes gives me a headache. (Even with adjusting many different settings.)
- CoastalCoder 4y ago
  Any idea what the exact issue is with the screens?
- sofixa 4y ago
  Is it the reflectiveness ? Reflective screens really strain my eyes, compared to matte screens and I haven't really found a "solution" besides just to use an external matte screen with my company-issued MBP. It sucks when I have to use it on itself when on the road ( due to the screen, the touchpad i dislike and which can't have a separate scroll direction, and the keyboard layout which is different than my regular keyboard just enough to be annoying).
  - boplicity 4y ago
    It's probably not the reflective screen; as the 2013 Macbook Pro is just fine, and also reflective. I wish I knew the answer, as the Macbooks are incredible machines. I wonder if it is either too bright, or too low contrast when turned down. I can't tell. It is strange, and annoying, for sure. I'm hoping to find a decent laptop as an alternative; the new Macbook Pros have excellent keyboards, touchpads, speakers, microphone, webcam, processing power, etc. I'm not sure which alternative has nearly as "complete" of a package.
deleted 4y ago
[deleted]
Bud 4y ago
I've had about 20 years of experience with getting service at Apple Stores, both for myself and for clients, and I think your criticism is unfounded, vague, and frankly sounds made-up rather than being a serious evaluation. Apple consistently scores at or near the top of the industry for its support and service. Anecdotally, they have gone above and beyond what was required or expected, for me, many times, including helping out when products were out of warranty.
- Mo3 4y ago
  > they have gone above and beyond what was expected 100%
- lostgame 4y ago
  >> Anecdotally, they have gone above and beyond what was required or expected, for me, many times, including helping out when products were out of warranty. Absolutely, from replacing an entire water-damaged MacBook (with a minor spec boost on the upgrade, even!) - to simply handing me a new identical iPhone when I went in for a screen repair - etc, etc...I can honestly say that Apple's incredible customer service is a huge part of the reason I still use their products nearly 20 years after I bought my first one.
rejectfinite 4y ago
This is for enterprises and companies to run their mac fleet. Not end-user customer support.
- Mo3 4y ago
  That's what I was implying, yes.

by Mo3 4y ago

mirntyfirty 4y ago

Along with hooking into as many subscriptions as possible.

tmp_anon_22 4y ago
Hey Tinder is only $40/mo now!
- mirntyfirty 4y ago
  Good thing that’s not factored into CPI

boplicity 4y ago

My experience a few years ago was they did a repair, out of warranty. It didn't work, so they replaced the mainboard and two other components for no additional cost. That was an excellent experience. Unfortunately, I can't use the new Macbooks. Looking at the screen for more than a few minutes gives me a headache. (Even with adjusting many different settings.)

CoastalCoder 4y ago
Any idea what the exact issue is with the screens?
sofixa 4y ago
Is it the reflectiveness ? Reflective screens really strain my eyes, compared to matte screens and I haven't really found a "solution" besides just to use an external matte screen with my company-issued MBP. It sucks when I have to use it on itself when on the road ( due to the screen, the touchpad i dislike and which can't have a separate scroll direction, and the keyboard layout which is different than my regular keyboard just enough to be annoying).
- boplicity 4y ago
  It's probably not the reflective screen; as the 2013 Macbook Pro is just fine, and also reflective. I wish I knew the answer, as the Macbooks are incredible machines. I wonder if it is either too bright, or too low contrast when turned down. I can't tell. It is strange, and annoying, for sure. I'm hoping to find a decent laptop as an alternative; the new Macbook Pros have excellent keyboards, touchpads, speakers, microphone, webcam, processing power, etc. I'm not sure which alternative has nearly as "complete" of a package.

deleted 4y ago

[deleted]

Bud 4y ago

I've had about 20 years of experience with getting service at Apple Stores, both for myself and for clients, and I think your criticism is unfounded, vague, and frankly sounds made-up rather than being a serious evaluation. Apple consistently scores at or near the top of the industry for its support and service. Anecdotally, they have gone above and beyond what was required or expected, for me, many times, including helping out when products were out of warranty.

Mo3 4y ago
> they have gone above and beyond what was expected 100%
lostgame 4y ago
>> Anecdotally, they have gone above and beyond what was required or expected, for me, many times, including helping out when products were out of warranty. Absolutely, from replacing an entire water-damaged MacBook (with a minor spec boost on the upgrade, even!) - to simply handing me a new identical iPhone when I went in for a screen repair - etc, etc...I can honestly say that Apple's incredible customer service is a huge part of the reason I still use their products nearly 20 years after I bought my first one.

rejectfinite 4y ago

This is for enterprises and companies to run their mac fleet. Not end-user customer support.

Mo3 4y ago
That's what I was implying, yes.