If you make hiring an outsourced black box, you might be surprised by the results. I understand this bias/will in the software industry to abstract things out

If you make hiring an outsourced black box, you might be surprised by the results. I understand this bias/will in the software industry to abstract things out of the physical/human world, but in the long run, what makes a company/business run is the people running it, not the tools/gears. If a company can be just founders alone, fine, why not, but it's not sustainable in the long run. If you need to hire and lead people for that purpose among others, software/APIs/implementations are a competitive advantage, but not what makes the business heart beat.