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Has Datadog come up with a new generation of sales approaches? I (and many others, according to the discussion when the topic comes up) have had bad experiences

Has Datadog come up with a new generation of sales approaches? I (and many others, according to the discussion when the topic comes up) have had bad experiences.

neurobashing 4y ago
Can you be more specific? We’re evaluating them now and it’s been fine.
- bdcravens 4y ago
  We have instances that spin up and down quickly. AWS bills by the second; Datadog billed at that time (unsure if it's changed) by the minute. This mismatch led to huge bills, such that monitoring was more expensive than the resource being monitored. It's probably fair to respond to that with RTFM. However, par for the course in the industry seems to be to adjust the bill when our mistake was made in good faith. Their response was to give us a small adjustment in exchange for signing up for additional services. More than just what happened is how it felt. It felt sleazy, and didn't jibe with the way the company was presented in the community. As for the tech, it seemed like a quality product.
  - coredog64 4y ago
    Not confined to DataDog, but I always feel like I’m doing something wrong if my o11y costs are more than my infra costs.
    - njpatel 4y ago
      And that resulting in compromises such as high amounts of sampling, ignoring a facet of data altogether because "we won't need it if something goes wrong...", and/or using some kind of log stream processor to divert large amounts of data in S3 instead of allowing it be queried whenever you want.
hhthrowaway1230 4y ago
Had bad experiences as well. - Pushy - Trying to sell you stuff even if you explicitly mention you're only interested in one specific service multiple times - Don't tailor the sales process at all to your needs its a shame, the product is kind of nice. But this is 100% of putting.
xcyu 4y ago
Well in their last earnings call they did boast incredible sales efficiency.
fabioyy 4y ago
same here one mistake in my logs, and my account was due > 10k us$. until a manager contact-me after a month. It appears to be a method to force a "sales" call. A simple indicator of how much you are due ( daily ) would solve this kind of problem. ( google/reddit shows that this kind of problem happens all the time in the last 2 years )

Has Datadog come up with a new generation of sales approaches? I (and many others, according to the discussion when the topic comes up) have had bad experiences.

neurobashing 4y ago

Can you be more specific? We’re evaluating them now and it’s been fine.

bdcravens 4y ago
We have instances that spin up and down quickly. AWS bills by the second; Datadog billed at that time (unsure if it's changed) by the minute. This mismatch led to huge bills, such that monitoring was more expensive than the resource being monitored. It's probably fair to respond to that with RTFM. However, par for the course in the industry seems to be to adjust the bill when our mistake was made in good faith. Their response was to give us a small adjustment in exchange for signing up for additional services. More than just what happened is how it felt. It felt sleazy, and didn't jibe with the way the company was presented in the community. As for the tech, it seemed like a quality product.
- coredog64 4y ago
  Not confined to DataDog, but I always feel like I’m doing something wrong if my o11y costs are more than my infra costs.
  - njpatel 4y ago
    And that resulting in compromises such as high amounts of sampling, ignoring a facet of data altogether because "we won't need it if something goes wrong...", and/or using some kind of log stream processor to divert large amounts of data in S3 instead of allowing it be queried whenever you want.

hhthrowaway1230 4y ago

Had bad experiences as well. - Pushy - Trying to sell you stuff even if you explicitly mention you're only interested in one specific service multiple times - Don't tailor the sales process at all to your needs its a shame, the product is kind of nice. But this is 100% of putting.

xcyu 4y ago

Well in their last earnings call they did boast incredible sales efficiency.

fabioyy 4y ago

same here one mistake in my logs, and my account was due > 10k us$. until a manager contact-me after a month. It appears to be a method to force a "sales" call. A simple indicator of how much you are due ( daily ) would solve this kind of problem. ( google/reddit shows that this kind of problem happens all the time in the last 2 years )