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I think the problem there is that talking to a human per se doesn't help much, if said human isn't qualified (and that might be for reasons as simple as not spe
by t_mann 4y ago
I think the problem there is that talking to a human per se doesn't help much, if said human isn't qualified (and that might be for reasons as simple as not speaking/understanding your language sufficiently). I've had interactions with human call center agents for things as simple as rebooking a flight that could have been taken straight out of a Kafka piece.
- Ekaros 4y agoYeah, first the human have to understand the problem. Then they must have capability and rights to solve it. Want to solve it might be less important. But the metrics driven environment we are means they sometimes aim is not to fix issue, just have it look right in metrics.