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That's... just how you run a sustainable business. As you grow, you simply can't support the small guys with their legacy shit and corner cases. Every service b

by alar44 4y ago

That's... just how you run a sustainable business. As you grow, you simply can't support the small guys with their legacy shit and corner cases. Every service business does this. You have to.

jabo 4y ago
I've actually heard the opposite. Once you have a few large enterprise customers who bring in disproportionate amount of your revenue, you end up having to service their bespoke needs and corner cases, at the risk of losing them as customers. So the product ends up inviting a lot of complexity.
- _virtu 4y ago
  Having worked at a startup that was beholden to a very large client in the space. I too can agree that this is more like what actually happens. The tail wags the dog.
- alar44 4y ago
  Exactly. You support 5 big ones or die trying to support 100 little ones.