The fact that such poor communication and process can come from a giant employing so many clever people really makes me wonder. Is it more likely to be incompet

The fact that such poor communication and process can come from a giant employing so many clever people really makes me wonder. Is it more likely to be incompetence or intentional? I have a few domains aliased to my main one on GSuite Legacy, with aliased email for friends and family that I brought in with the understanding that it was always free. And now I have to shoulder monthly costs for these people. Or push them out and be doing tech support to help them set up elsewhere.