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Discord support is non-existent like every other digital company. Customer support in 2022 is a cost center. I'm often surprised by how responsive dang is desp

Discord support is non-existent like every other digital company. Customer support in 2022 is a cost center. I'm often surprised by how responsive dang is despite being an individual whenever I email HN. The only thing you can do is complaint to relevant authority in your country.

lekevicius 4y ago
The "comments" link in the top navigation takes you to all comments on HN, across all posts. It would be hard, but perhaps feasible to read through all the content that is posted. On Discord it would be impossible for a person to read through just all newly created Discord channel names. It handles over a million messages per minute.
jedberg 4y ago
> I'm often surprised by how responsive dang is despite being an individual whenever I email HN. Dang is actually a General AI robot built by sama as a hobby. I kid, he's actually just a really great person who cares deeply about HN and it's community. And also one of the nice things about HN is that it's not trying to make money, so WE are actually the customers.
- fartcannon 4y ago
  This is why we need a TNG style star trek utopia. This nice thing exists because its not being monetised because it has patrons. If we remove the need for money and thus patrons, everything can be better.
  - TheNewsIsHere 4y ago
    I also want this and no one seems to be interested, unfortunately. An in-law recently told me it’s “never going to happen”. I’m not asking to be beamed to the Moon and I’m not asking for replicators to arrive in my kitchen tomorrow. I wouldn’t mind more focus on just trying for a world without “medicine or food?” being a challenge someone has to deal with each week. This timeline is broken. I’d like to visit another, please.
    - fartcannon 4y ago
      It's that whole temporarily embarrassed millionaire mindset we all have. Hard to give up what we already have, especially when some people will definitely try to cheat.
goodguyamerikan 4y ago
Pretty sure he/she has a team that he/she only a public face of
- DoctorOW 4y ago
  Dang is a person, not a nickname: "Dan G." As far as I know there's no reason for a team to share that profile, the moderation team had separate profiles back when it was multi-person

lekevicius 4y ago

The "comments" link in the top navigation takes you to all comments on HN, across all posts. It would be hard, but perhaps feasible to read through all the content that is posted. On Discord it would be impossible for a person to read through just all newly created Discord channel names. It handles over a million messages per minute.

jedberg 4y ago

> I'm often surprised by how responsive dang is despite being an individual whenever I email HN. Dang is actually a General AI robot built by sama as a hobby. I kid, he's actually just a really great person who cares deeply about HN and it's community. And also one of the nice things about HN is that it's not trying to make money, so WE are actually the customers.

fartcannon 4y ago
This is why we need a TNG style star trek utopia. This nice thing exists because its not being monetised because it has patrons. If we remove the need for money and thus patrons, everything can be better.
- TheNewsIsHere 4y ago
  I also want this and no one seems to be interested, unfortunately. An in-law recently told me it’s “never going to happen”. I’m not asking to be beamed to the Moon and I’m not asking for replicators to arrive in my kitchen tomorrow. I wouldn’t mind more focus on just trying for a world without “medicine or food?” being a challenge someone has to deal with each week. This timeline is broken. I’d like to visit another, please.
  - fartcannon 4y ago
    It's that whole temporarily embarrassed millionaire mindset we all have. Hard to give up what we already have, especially when some people will definitely try to cheat.

goodguyamerikan 4y ago

Pretty sure he/she has a team that he/she only a public face of

DoctorOW 4y ago
Dang is a person, not a nickname: "Dan G." As far as I know there's no reason for a team to share that profile, the moderation team had separate profiles back when it was multi-person