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If only their managed databases weren’t causing such annoying issues for me right now. I tried contacting their support, but it was impossible to get past tier

by Operyl 4y ago

If only their managed databases weren’t causing such annoying issues for me right now. I tried contacting their support, but it was impossible to get past tier 1 and I felt like they just weren’t even reading what I was saying. Their prices are “cheap,” and the support definitely shows it.

steve_adams_86 4y ago
I’ve never had that experience. Even when asking support for help with ~100/month in databases I got very quick and high quality help. Worth noting is that the issue was on their end, and they had it resolved within half a day or so.
- Operyl 4y ago
  Wish I could get the same experience, we have frequent issues with INSERTs to small tables randomly taking 5-15 seconds and SELECTs from small tables going on infinitely. Their built in stats reflect this as well, so it doesn't appear networking or application related. I'm just frustrated and ready to self-manage my own clusters again. The first reply took around a day to begin with.
  - steve_adams_86 4y ago
    Interesting, this is the same issue I had. This was around 3 years ago, though. Have you tried spinning up your own Postgres instance to see if the same thing happens? It might help to be able to show them that you’re able to resolve it when you don’t use their DB.
    - Operyl 4y ago
      We're using the MySQL product, but it's interesting the exact same problem is happening on multiple products under the umbrella. It's not my job to deeply diagnose their issues, and their support wasn't able to even comprehend what I was asking in very plain English. What I could have gained in offloading the maintenance to them was lost in hours wasted so far, and I'm probably better off bankrupting the experiment. When I say small, I really mean it: less than 10k rows in the database. Queries only interacting with primary IDs, etc. It's mind boggling.

by Operyl 4y ago

steve_adams_86 4y ago

I’ve never had that experience. Even when asking support for help with ~100/month in databases I got very quick and high quality help. Worth noting is that the issue was on their end, and they had it resolved within half a day or so.

Operyl 4y ago
Wish I could get the same experience, we have frequent issues with INSERTs to small tables randomly taking 5-15 seconds and SELECTs from small tables going on infinitely. Their built in stats reflect this as well, so it doesn't appear networking or application related. I'm just frustrated and ready to self-manage my own clusters again. The first reply took around a day to begin with.
- steve_adams_86 4y ago
  Interesting, this is the same issue I had. This was around 3 years ago, though. Have you tried spinning up your own Postgres instance to see if the same thing happens? It might help to be able to show them that you’re able to resolve it when you don’t use their DB.
  - Operyl 4y ago
    We're using the MySQL product, but it's interesting the exact same problem is happening on multiple products under the umbrella. It's not my job to deeply diagnose their issues, and their support wasn't able to even comprehend what I was asking in very plain English. What I could have gained in offloading the maintenance to them was lost in hours wasted so far, and I'm probably better off bankrupting the experiment. When I say small, I really mean it: less than 10k rows in the database. Queries only interacting with primary IDs, etc. It's mind boggling.