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Can you explain why? It's not something under most people's control except for customs and the shipping. At a certain point it's not something the shipper can i
by csydas 4y ago
Can you explain why? It's not something under most people's control except for customs and the shipping. At a certain point it's not something the shipper can influence.
What would be the appropriate action to such a situation in your opinion if it's on its way but delayed by uncontrollable factors (like let's say, a war)
Edit: also delay is a bit different than not giving.
Again it's not like we weren't apologetic, but somtimes there are things we cannot control
- bowsamic 4y agoYou should not advertise that you can send them if you cannot. Are you telling new customers clearly that there is likely to be a huge delay?
- csydas 4y agoAs written several times, the delays appeared unexpected due to COVID and later the war in Ukraine. Again, what exactly should be done in such a situation? Also, what about such a situation makes verbally abusing support personnel reasonable? This isn't about being expressing they're disappointed or angry, it's about abusive people lashing out over factors no one can control