4 ms·

I think they are right to be very angry at you for not giving them the free T-shirt

• csydas 4y ago
  No one said we didn't ;) Please reread it, the issue was that due to world conditions it took longer than expected, which was explained but not accepted
  • bowsamic 4y ago
    Yes I’m saying I think they are right to get angry about the delay
    • csydas 4y ago
      Can you explain why? It's not something under most people's control except for customs and the shipping. At a certain point it's not something the shipper can influence. What would be the appropriate action to such a situation in your opinion if it's on its way but delayed by uncontrollable factors (like let's say, a war) Edit: also delay is a bit different than not giving. Again it's not like we weren't apologetic, but somtimes there are things we cannot control
      • bowsamic 4y ago
        You should not advertise that you can send them if you cannot. Are you telling new customers clearly that there is likely to be a huge delay?
        • csydas 4y ago
          As written several times, the delays appeared unexpected due to COVID and later the war in Ukraine. Again, what exactly should be done in such a situation? Also, what about such a situation makes verbally abusing support personnel reasonable? This isn't about being expressing they're disappointed or angry, it's about abusive people lashing out over factors no one can control
          • bowsamic 4y ago
            I don’t consider them abusive, I consider them rightfully angry. I don’t think I would react in a much better way
          • bowsamic 4y ago
            You need more customer experience clearly