I signed up for a pre-approval letter through them. I was presented with someone else's pre approval letter, names, address, pre-approval amount and all. They

I signed up for a pre-approval letter through them. I was presented with someone else's pre approval letter, names, address, pre-approval amount and all. They didn't seem to realize the gravity of the situation when I called to inform them of the leak. My advice is to bail now while you still can.