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I tell people "business emails should be one short paragraph at most". This is one of the reasons good people, often the best people, (not just software engine

• grandalf 15y ago
  I've noticed it in big and small companies alike. I think it's b/c when someone is checking email his/her mind is not in the proper state to pause and type a detailed reply to a 10 paragraph message. It's purely a consequence of all the demands on peoples' attention and the ambiguity with which most people write/think. Face to face or even telephone interaction allows for ongoing verification of mutual understanding. For an example of how long and detailed emails sent/read by smart, capable people can create much confusion, ill-will and chaos, check out LKML :)