This. Don't ask me to make process improvements when you are expecting me to be billable 115% of the time. Fortunately, my group typically allows for 10%-20%

This. Don't ask me to make process improvements when you are expecting me to be billable 115% of the time. Fortunately, my group typically allows for 10%-20% of my time to be used for either training (learning new tech/languages) or process improvements (mostly internal tools). Other groups at the company don't have it so lucky, and those are the groups that desperately need improvements.