My thoughts exactly. Every single new guarantee sounds like the bare minimum customer service capabilities I already assumed they had in place. When I pay Airb

My thoughts exactly. Every single new guarantee sounds like the bare minimum customer service capabilities I already assumed they had in place. When I pay Airbnb for a stay, I already expect: 1. to be able to freaking check in 2. to get what I paid for That's... what it means to pay for something, no? And if the promised service isn't delivered, some reparation is made. Either a full refund or something in between. That makes the whole "only on Airbnb" tag sound so funny. It sounds more like "Promised absolutely last by Airbnb"