> In the unlikely event [we can't provide you the AirBnB you booked], we’ll find guests a similar or better home, or we’ll refund them. You had me until the re

> In the unlikely event [we can't provide you the AirBnB you booked], we’ll find guests a similar or better home, or we’ll refund them. You had me until the refund. I understand it isn't always possible to find another place to stay last minute in a city - sometimes things are just fully booked. I get that, in that case, you'd have to issue a refund. But this doesn't give me the peace of mind they imply. It just tells me I can be stuck in a city with no shelter and left to fend for myself finding a place to stay. Peace of mind is AirBnB maintaining a reserve inventory by under-booking a city or maintaining relationships with hotels. Were they can guarantee an equal-or-better home or a refund and at least a studio apartment or hotel room.