As far as I know many support/chat applications do this, so the support rep can see what you typet/think and respond faster. Also useful if the user is trying t

As far as I know many support/chat applications do this, so the support rep can see what you typet/think and respond faster. Also useful if the user is trying to scam the company, they can see if the user changes details about their story while typing. Whenever I talk in a chat pop-up I always assume they see live what I'm typing.