exactly - how is this not a baseline expectation? "I bought a service and you didn't provide it", "ok you'll get your money back" Unless they mean that I as a

exactly - how is this not a baseline expectation? "I bought a service and you didn't provide it", "ok you'll get your money back" Unless they mean that I as a guest can choose between the refund and the rebooking, but they should definitely clarify the wording if that's the case. > Booking Protection Guarantee > In the unlikely event a Host needs to cancel a booking within 30 days of check-in, we’ll find guests a similar or better home, or we’ll refund them.