Disassociating the organization from the worker, and apportioning blame to each in proportion to their authority, is a good way of putting it. Yelling at a McD

Disassociating the organization from the worker, and apportioning blame to each in proportion to their authority, is a good way of putting it. Yelling at a McDonald's worker about food is like complaining about the landscaping aesthetic of a prison to its inmates: not really their choice.