> It's like society has developed some weird way of denying people their agency when it could benefit them but hold them responsible when it is bad for them. F

> It's like society has developed some weird way of denying people their agency when it could benefit them but hold them responsible when it is bad for them. For every task in corporate America there's a Process that defines how the work should be done. The goals are twofold: increase corporate profit, and reduce corporate risk. Both of these are harmful to the individual. Autonomy and innovation are at best limited, at worst punished. When something goes wrong blame is directed at the individual, who can then easily be fired (the cheapest 'solution'). Process benefits the individual worker only to the extent to which it can clearly be shown to increase profits and reduce risk. And, to your point, it's nearly impossible to meet the expected KPIs unless you find a creative alternative to the approved Process, or simply work your fingers and mind to the bone in order to keep up.