Apple has a massive customer experience program, that pervades the company. The trick is to get them to ask you "how likely would you recommend apple" in some f

Apple has a massive customer experience program, that pervades the company. The trick is to get them to ask you "how likely would you recommend apple" in some form of survey. A low score, will trigger an alert in their system, and somebody is likely to contact you to try to resolve the issue. Go to a genius bar if you have to, just to get the follow-up survey.