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My cell phone carrier sent me a pair of Apple Airpods as a promotion after I signed up for an account. I didn't need them, so I snapped a photo of the box and u
by mherdeg 4y ago
My cell phone carrier sent me a pair of Apple Airpods as a promotion after I signed up for an account. I didn't need them, so I snapped a photo of the box and used the eBay mobile app's "list by scanning this item's barcode" feature to list them for sale.
Nobody bought them, so I lowered the price and re-listed them. Somebody made an offer that I accepted, then stopped responding for a week, so I cancelled the accepted offer and re-listed them again.
eBay then sent me an email telling me that my listing had been removed because they had determined my Airpods were counterfeit. I sent an email to an executive CS contact asking "what is going on?" and eBay sent me another email telling me that my account had been suspended and I should never try to open a new one.
So I took the Airpods out and paired them to an iPhone and obviously they work fine and aren't fake etc. If eBay has some special knowledge here I'd be happy to convey it to the police, Apple, Verizon, etc. Otherwise it's just kind of confusing?
- mherdeg 4y agoUpdate: eBay exec customer service called me back today and said (1) They have removed the suspension on my account (2) They erroneously flagged my Airpods as counterfeit because (a) none of the photos in the listing clearly showed the serial number and the listing price was too low. This seems kind of odd to me as (a) I uploaded five photos, and the 3rd one showed most of the serial number but not the whole thing); (b) the listing price, $158, was higher than the highest offer I had previously gotten ($150) and about the same price as completed listings or a little higher. But I guess you just email exec CS with these erroneous fraud flags and you're all set.