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Why do I get the feeling this happened: - Sale went through - Some internal bug occurred preventing money from being released - Customer calls and asks about

Why do I get the feeling this happened: - Sale went through - Some internal bug occurred preventing money from being released - Customer calls and asks about the money, support staff can't figure it out. - Customer keeps calling because they want their money - "Hey this customer that want's his money is getting annoying, can we please ban him?"

PUSH_AX 4y ago
Or the user violated some TOS? Occam's razor and all that.
- sixothree 4y ago
  There are too many stories of legitimate users having this issue and the process is too opaque to be trusted for me to assume that.
- sophacles 4y ago
  Im pretty sure I saw this in eBay's TOS: Consider yourself lucky to be empowered by eBay to make us money! If you are lucky, we may send you some money too. If you ask about your money you will be told to fuck off.
kingcharles 4y ago
That's what happened with my bank (Square). They had a bug in their support script that wouldn't let them do a chargeback, so they just terminated my account to solve the problem. Bizarre.
pizza234 4y ago
This is actually pretty normal. A person I know worked for FamousCompany's support, and told me that the support system was buggy (which is highly ironic, since FamousCompany is high tech, while the (bottom of the barrel) support system and (unqualified) employees are third party), but they couldn't say this to the customers, so they had to say b.s.
throwawayffffas 4y ago
I find it more credible that there was no internal bug, but an anti fraud system that raised a flag because it does not like 4700 dollar transactions on Thursdays or something along those lines. I think the only reasonable recourse is to hire a lawyer to send a letter asking for the money and interest.
- gaius_baltar 4y ago
  Small claims court? It depends on local laws, so maybe it does not apply. At least is should cost less than a lawyer fees and allow the victim to also recoup some of the money used to sue.
  - throwawayffffas 4y ago
    You probably don't even need to go to court, you just want to move from talking with customer support to talking with legal, as long as you are trying to navigate their customer support they can just blow you off with no risk or consequence.

PUSH_AX 4y ago

Or the user violated some TOS? Occam's razor and all that.

sixothree 4y ago
There are too many stories of legitimate users having this issue and the process is too opaque to be trusted for me to assume that.
sophacles 4y ago
Im pretty sure I saw this in eBay's TOS: Consider yourself lucky to be empowered by eBay to make us money! If you are lucky, we may send you some money too. If you ask about your money you will be told to fuck off.

kingcharles 4y ago

That's what happened with my bank (Square). They had a bug in their support script that wouldn't let them do a chargeback, so they just terminated my account to solve the problem. Bizarre.

pizza234 4y ago

This is actually pretty normal. A person I know worked for FamousCompany's support, and told me that the support system was buggy (which is highly ironic, since FamousCompany is high tech, while the (bottom of the barrel) support system and (unqualified) employees are third party), but they couldn't say this to the customers, so they had to say b.s.

throwawayffffas 4y ago

I find it more credible that there was no internal bug, but an anti fraud system that raised a flag because it does not like 4700 dollar transactions on Thursdays or something along those lines. I think the only reasonable recourse is to hire a lawyer to send a letter asking for the money and interest.

gaius_baltar 4y ago
Small claims court? It depends on local laws, so maybe it does not apply. At least is should cost less than a lawyer fees and allow the victim to also recoup some of the money used to sue.
- throwawayffffas 4y ago
  You probably don't even need to go to court, you just want to move from talking with customer support to talking with legal, as long as you are trying to navigate their customer support they can just blow you off with no risk or consequence.