4 ms·

An Apple-FedEx debacle had a local man caught in the middle

27 points by Anechoic 4y ago

blamazon 4y ago
https://archive.ph/Bg51r https://archive.ph/Bg51r
patrickserrano 4y ago
While it’s frustrating to deal with situations like this, in my experience Apple doesn’t have a problem compensating customers for the trouble. I’ve gotten free iPhones, an upgrade from a 15” to a 17” laptop, and free headphones among other things. You just need to ask, as it’s rare for Apple to offer.
- ksec 4y ago
  Pretty much a US specific things only and only with old Apple Retail.
  - lostgame 4y ago
    Absolutely not US-specific; happens all the time here in Canada; and it’s certainly happened, even to myself - pretty recently. AppleCare is so much better than it ‘officially’ says it is.
    - ksec 4y ago
      How about North America Specific? It hasn't happened in most part of EuroAsia. And as you note this is AppleCare ( assuming you mean AppleCare+ ). Especially when AppleCare replacement part is part of their cost centre.
- blamazon 4y ago
  In the article the protagonist asked for IPad Pro and got AirPods.
Macha 4y ago
Getting stuck in between corporate finger pointing is always a pain. The example I remember was attempting to play Red Alert 3 online after a few years gap. The multiplayer server indicated my key was blocked for a message along the lines of too many registrations - I'd only used it on a single PC over a span of a month some years earlier. So I contacted EA support, and they told me basically "your retailer [steam] must have given out the same key to multiple users, contact them for a new one". They wanted Steam to issue me a new key, and thereby eat the cost. Of course, Steam was having none of that, this was a problem with the developer's service and so they wiped their hands of it saying it was up to EA to fix their shit. After a while I decided there's only so many lengths I was willing to go to for what was then a €30 video game so I went to play starcraft 2 instead.
juancn 4y ago
Apple has a massive customer experience program, that pervades the company. The trick is to get them to ask you "how likely would you recommend apple" in some form of survey. A low score, will trigger an alert in their system, and somebody is likely to contact you to try to resolve the issue. Go to a genius bar if you have to, just to get the follow-up survey.

27 points by Anechoic 4y ago

https://archive.ph/Bg51r https://archive.ph/Bg51r

While it’s frustrating to deal with situations like this, in my experience Apple doesn’t have a problem compensating customers for the trouble. I’ve gotten free iPhones, an upgrade from a 15” to a 17” laptop, and free headphones among other things. You just need to ask, as it’s rare for Apple to offer.

ksec 4y ago
Pretty much a US specific things only and only with old Apple Retail.
- lostgame 4y ago
  Absolutely not US-specific; happens all the time here in Canada; and it’s certainly happened, even to myself - pretty recently. AppleCare is so much better than it ‘officially’ says it is.
  - ksec 4y ago
    How about North America Specific? It hasn't happened in most part of EuroAsia. And as you note this is AppleCare ( assuming you mean AppleCare+ ). Especially when AppleCare replacement part is part of their cost centre.
blamazon 4y ago
In the article the protagonist asked for IPad Pro and got AirPods.

Macha 4y ago

Getting stuck in between corporate finger pointing is always a pain. The example I remember was attempting to play Red Alert 3 online after a few years gap. The multiplayer server indicated my key was blocked for a message along the lines of too many registrations - I'd only used it on a single PC over a span of a month some years earlier. So I contacted EA support, and they told me basically "your retailer [steam] must have given out the same key to multiple users, contact them for a new one". They wanted Steam to issue me a new key, and thereby eat the cost. Of course, Steam was having none of that, this was a problem with the developer's service and so they wiped their hands of it saying it was up to EA to fix their shit. After a while I decided there's only so many lengths I was willing to go to for what was then a €30 video game so I went to play starcraft 2 instead.

juancn 4y ago

Apple has a massive customer experience program, that pervades the company. The trick is to get them to ask you "how likely would you recommend apple" in some form of survey. A low score, will trigger an alert in their system, and somebody is likely to contact you to try to resolve the issue. Go to a genius bar if you have to, just to get the follow-up survey.