I’ve had issues like this. Now I go on LinkedIn and connect with executives. After a few connect with me I message them asking if they know who I should speak w

I’ve had issues like this. Now I go on LinkedIn and connect with executives. After a few connect with me I message them asking if they know who I should speak with about account issues. I also simultaneously use Twitter to reach out to their customer service team. I’ve had no problems getting help for any kind of issue between these parallel efforts. Twitter is excellent for customer service. Not sure it’s good at anything else.