3 ms·
support costs for a trillion dollar company, sure if they can't do it, i know lot of people who would do it for the same salary they are getting over there at
by Shadonototra 4y ago
support costs for a trillion dollar company, sure
if they can't do it, i know lot of people who would do it for the same salary they are getting over there at MSFT
lazy culture, how long it took them to add tabs to explorer? hmm
- baq 4y agogiven the approx. millions of configurations they already support, adding more is always a cost-benefit analysis. personally if I was a developer of this I wouldn't want it anywhere near the gold release... it'd take all the fun away and you'd have to give up development to some team you haven't heard about in the next cost optimization cycle (Real Soon Now(TM))
- xen2xen1 4y agoYup, everything you add is something that people will call about, guaranteed. And these are more complex than most things. You imagine if everyone could remap their keys? You make it free and easy to download and do Github "support".
- RajT88 4y agoTrillion dollar companies don't like funding their support departments any more than < million dollar companies do.
- Sohcahtoa82 4y agoWhen you have a product that is marketed towards the masses, support costs can be astronomical. A not-too-small number of calls won't even be for your product. My uncle works tech support for a major ISP. He gets at least a couple calls a day from people thinking they need to call him because their Windows PC won't turn on or some other non-Internet related issue. And then there's the sheer number of trivial calls. Do you know how many people call Amazon because they forgot their password, rather than just using the password reset function? Or how many people call their bank to find their balance rather than checking the website? And of course, these people demand to talk to a human.