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Support costs. They don't help enough people to justify the problems that would pop up. The people who download Power Toys can probably take care of themselve

Support costs. They don't help enough people to justify the problems that would pop up. The people who download Power Toys can probably take care of themselves.

Shadonototra 4y ago
support costs for a trillion dollar company, sure if they can't do it, i know lot of people who would do it for the same salary they are getting over there at MSFT lazy culture, how long it took them to add tabs to explorer? hmm
- baq 4y ago
  given the approx. millions of configurations they already support, adding more is always a cost-benefit analysis. personally if I was a developer of this I wouldn't want it anywhere near the gold release... it'd take all the fun away and you'd have to give up development to some team you haven't heard about in the next cost optimization cycle (Real Soon Now(TM))
  - xen2xen1 4y ago
    Yup, everything you add is something that people will call about, guaranteed. And these are more complex than most things. You imagine if everyone could remap their keys? You make it free and easy to download and do Github "support".
- RajT88 4y ago
  Trillion dollar companies don't like funding their support departments any more than < million dollar companies do.
- Sohcahtoa82 4y ago
  When you have a product that is marketed towards the masses, support costs can be astronomical. A not-too-small number of calls won't even be for your product. My uncle works tech support for a major ISP. He gets at least a couple calls a day from people thinking they need to call him because their Windows PC won't turn on or some other non-Internet related issue. And then there's the sheer number of trivial calls. Do you know how many people call Amazon because they forgot their password, rather than just using the password reset function? Or how many people call their bank to find their balance rather than checking the website? And of course, these people demand to talk to a human.
Rastonbury 4y ago
PowerToys broke Zoom for me once with the new mute meeting button. I thought it was my headset being finicky. After some swapping in and out devices, googling and looking at Github issues, I had to uninstall and remove an emulated camera in the hardware manager to resolve it. I haven't reinstalled, it ain't perfect.

Support costs. They don't help enough people to justify the problems that would pop up. The people who download Power Toys can probably take care of themselves.

Shadonototra 4y ago

support costs for a trillion dollar company, sure if they can't do it, i know lot of people who would do it for the same salary they are getting over there at MSFT lazy culture, how long it took them to add tabs to explorer? hmm

baq 4y ago
given the approx. millions of configurations they already support, adding more is always a cost-benefit analysis. personally if I was a developer of this I wouldn't want it anywhere near the gold release... it'd take all the fun away and you'd have to give up development to some team you haven't heard about in the next cost optimization cycle (Real Soon Now(TM))
- xen2xen1 4y ago
  Yup, everything you add is something that people will call about, guaranteed. And these are more complex than most things. You imagine if everyone could remap their keys? You make it free and easy to download and do Github "support".
RajT88 4y ago
Trillion dollar companies don't like funding their support departments any more than < million dollar companies do.
Sohcahtoa82 4y ago
When you have a product that is marketed towards the masses, support costs can be astronomical. A not-too-small number of calls won't even be for your product. My uncle works tech support for a major ISP. He gets at least a couple calls a day from people thinking they need to call him because their Windows PC won't turn on or some other non-Internet related issue. And then there's the sheer number of trivial calls. Do you know how many people call Amazon because they forgot their password, rather than just using the password reset function? Or how many people call their bank to find their balance rather than checking the website? And of course, these people demand to talk to a human.

Rastonbury 4y ago

PowerToys broke Zoom for me once with the new mute meeting button. I thought it was my headset being finicky. After some swapping in and out devices, googling and looking at Github issues, I had to uninstall and remove an emulated camera in the hardware manager to resolve it. I haven't reinstalled, it ain't perfect.